Shifting employee sentiment post-acquisition.

During a time of fundamental company pivots and reorganization, Patreeya stepped up to the plate as the glue not just our people team needed, but the greater managerial and leadership team needed.

—Recruiting Leader

Company: A 60-person startup

Context:

  • A Series A startup was acquired by a much larger company, posing significant challenges to employee retention, discrepancies in business processes, and widespread communication issues across teams.

Painpoints

  • This acquisition occurred shortly after becoming an all-remote company, exacerbating the issue of diluted company culture & trust. This directly impacted productivity & morale.

  • Leadership changes created internal confusion about company outlook.

  • Employees expressed a lack of feedback channels and action taken to improve key challenges.

Results

  • Achieved a 20% improvement in overall employee sentiment (NPS) within 1 year following the acquisition.

  • Increased the feeling of psychological safety among employees by 30%, as measured through follow-up surveys.

  • Streamlined communication and feedback processes, significantly reducing time spent by executives and managers on addressing transitional challenges & allowing them to focus on strategic goals

How I Helped

Implemented a clear channel for feedback

  • I researched and evaluated employee engagement tools, selecting one that would meet the needs of the organization.

  • Designed and implemented an employee engagement survey, and follow up pulse surveys that would be used to measure employee outlook & morale.

  • Additionally, I facilitated regular feedback sessions during town halls that allowed employees to voice questions and concerns in a productive manner.



Shared data-driven employee insights

  • Using survey results, I built reports for the executive team that summarized findings and zeroed in on the top three factors influencing employee productivity & morale.

  • With the support of executive leadership, I shared the results of the survey in a quarterly kickoff. Employee feedback was that this greatly increased trust in leadership & feeling heard.

Created & executed a roadmap integrating feedback

  • Led the people team in creating an HR roadmap that addressed key factors affecting morale & retention.

  • Implemented these measures over the next three quarters, while continuing to integrate feedback from employees & executive team.

  • Regularly measured sentiment through follow up engagement and pulse surveys to track strategy effectiveness.

Tools

  • CultureAmp

  • Powerpoint

  • Google Sheets